How we handle account, billing, and app data.

Information we collect

We collect the information needed to operate the website, desktop app, subscriptions, and support workflows.

• Account details such as name, email address, profile image, sign in provider, role, and account status.
• Desktop app information such as account connection events, app version, operating system details, project details, agent usage, model selections, timestamps, and diagnostics or crash reports when you choose to enable them.
• Subscription records such as plan, status, Stripe customer ID, Stripe subscription ID, price ID, renewal period, and cancellation status.
• Optional GitHub connection information when you connect GitHub for project creation.
• Messages, files, prompts, or other content you choose to submit through the app or connected features.

How we use information

• Authenticate users and connect the desktop app.
• Provide AI agent, model access, usage, and project features.
• Manage free and paid subscription limits.
• Process billing events, cancellations, and account support.
• Diagnose errors, prevent abuse, and improve reliability.
• Comply with legal, tax, security, and payment obligations.

Legal bases and regional rights

Depending on where you live, you may have rights to access, know, correct, delete, export, restrict, or object to certain processing of personal information. You may also have rights to withdraw consent where processing is based on consent.

For EEA, UK, and similar privacy-law users, our legal bases may include performance of the service contract, consent, legitimate interests in security and product operation, and compliance with legal obligations. For California and similar state-law users, we do not sell personal information or share it for cross-context behavioral advertising.

Payments

Payments are processed by Stripe. We do not store full credit card numbers or bank account details on our servers. Stripe provides us with billing status, subscription identifiers, customer identifiers, and related payment details so we can provision and support paid plans.

Service providers and connected services

We may share limited information with providers that help us run the service, including hosting and storage providers, authentication providers, Stripe for payments, AI model providers used to answer requests, GitHub when you connect your GitHub account, and support or analytics tools we use to operate the product.

International processing

We may process and store information in countries other than where you live. When legally required, we use appropriate safeguards for cross-border transfers, such as contracts, vendor terms, or other recognized transfer mechanisms.

Data retention and choices

We keep account, billing, usage, telemetry, and support records for as long as needed to provide the service, comply with obligations, resolve disputes, and maintain security. You can ask us to access, correct, export, or delete personal information, subject to legal and operational retention requirements.

The desktop app asks for required legal and AI-processing consent before completing account connection. Diagnostic telemetry and crash reporting are optional and can be changed from desktop settings. Extension installs require a separate permission review.

Security

We use reasonable administrative, technical, and organizational safeguards for customer information. No online service can guarantee absolute security, so customers should use strong account credentials and protect desktop connection credentials.

Children and students

Multilo is intended for students, researchers, and adult academic users. It is not directed to children under 13. Do not submit personal information from children under 13 unless you have the authority and verified consent required by applicable law. Minors should use the service only with appropriate parent, guardian, school, or institutional permission.

Contact

For privacy requests, email intuto4u@gmail.com. You can also review our Terms, Refund Policy, and Contact page.