Terms of Service

USER REGISTRATION

Some features of the Services may require you to create an account. You are responsible for keeping your account credentials confidential and for activity carried out through your account. Please notify us promptly at support@multilo.com if you believe your account or password has been accessed or used without authorization. We may require you to change a username, or may remove or reassign it, if we reasonably determine that it is inappropriate, offensive, misleading, or otherwise unsuitable.

PURCHASES AND PAYMENT

We currently accept card payments. When you make a purchase, you agree to provide complete and accurate account and payment information and to keep it up to date so we can process your payment and contact you about your transaction. Prices, any applicable taxes, billing frequency, and the currency charged will be shown at checkout before you complete your purchase. You authorize us or our payment processor to charge your selected card for the amount disclosed at checkout, including any recurring charges if those are clearly disclosed to you before purchase.

We may correct pricing or other errors and may decline, cancel, or limit a transaction where permitted by law, including when we reasonably suspect fraud, unauthorized activity, or a breach of these Legal Terms. If we cancel a transaction after payment, we will arrange any refund required by applicable law or otherwise stated in the terms presented at purchase.

SUBSCRIPTIONS

Billing and renewal

If you purchase a subscription, it will renew automatically for successive periods matching the billing interval disclosed at checkout, unless you cancel before the renewal date. You authorize us or our payment processor to charge your selected payment method for each renewal at the then-applicable price, as disclosed to you, until you cancel. Your selected plan, billing interval, renewal date, and applicable charges will be presented before you complete your purchase.

Cancellation and refunds

You may cancel your subscription using the cancellation method available in your account or by contacting support@multilo.com. Unless otherwise stated at checkout or required by applicable law, cancellation takes effect at the end of your current paid billing period, and you may continue using paid features until then. Refund eligibility, if any, is governed by the terms disclosed at purchase and applicable law. Nothing in these Legal Terms limits any non-waivable consumer rights.

Changes to subscription fees

We may change subscription fees from time to time. We will provide notice of a price change and obtain any consent required by applicable law before the change applies to your subscription.

PROHIBITED ACTIVITIES

You may use the Services only for their intended purposes and in accordance with these Legal Terms. Unless we have given you written permission, you must not use the Services to:

• Use the Services or any materials or information obtained through them for an unlawful purpose, to violate another person’s rights, or to harass, threaten, deceive, or harm anyone.

• Misrepresent your identity, impersonate another person, access another user’s account, or seek passwords or other sensitive account information through deception.

• Access, collect, copy, or compile content, data, usernames, or email addresses from the Services at scale without our written authorization, including to build a database or send unsolicited communications.

• Use bots, scripts, scrapers, data-mining tools, or other automated means to access or interact with the Services, except for standard search-engine indexing or ordinary browser use, or where we expressly authorize the activity.

• Bypass, disable, or interfere with security features, access controls, usage limits, or other measures protecting the Services or their content.

• Upload, transmit, or distribute malware, malicious code, spam, or other material that disrupts, damages, overloads, or interferes with the Services, their infrastructure, or another person’s use of them.

• Disrupt or place an unreasonable load on the Services or the networks and systems supporting them, or interfere with their normal operation.

• Copy, modify, adapt, or reverse engineer software or other components of the Services, except to the extent such restriction is prohibited by applicable law.

• Remove or alter copyright, trademark, or other proprietary notices appearing in the Services or their content.

• Use the Services, their content, or information about their users to compete with us, build or promote a competing service, or for an unauthorized commercial purpose.

• Sell, transfer, or allow another person to use your account or profile, or use the Services to advertise or sell products or services without our written approval.

• Submit knowingly false reports, misuse support channels, or threaten or abuse our personnel or service providers.

• Embed or frame the Services, or link to them in a misleading way, without our permission.

We may investigate suspected violations and take reasonable steps to protect the Services, users, and our rights, including suspending or terminating access as permitted by these Legal Terms and applicable law.

USER-GENERATED CONTRIBUTIONS

The Services do not provide a public forum for users to publish posts or other public contributions. You may still submit or upload private User Content, such as prompts, drafts, files, or feedback, as needed to use the Services. The terms governing that User Content are set out above.

DATA AND FEEDBACK LICENSE

We may access, store, and process information and personal data you provide through the Services as described in our Privacy Policy and in accordance with your choices and applicable settings. This section does not expand the permissions granted for User Content beyond the limited license described above.

If you send us suggestions or other feedback about the Services, you permit us to use and share that feedback for any purpose without payment to you. This does not transfer ownership of your other User Content.

THIRD-PARTY WEBSITES AND CONTENT

The Services may include links to third-party websites or make third-party content, products, or services available to you. These third parties and their materials are not controlled by us, and we do not routinely review or guarantee their accuracy, availability, suitability, or practices. A link or inclusion does not mean that we endorse the third party or its offerings.

If you visit a third-party website or use third-party content, you do so at your own discretion and risk. The third party’s own terms and privacy practices apply, so review them before using the site or service, sharing information, installing software, or making a purchase. Transactions with third parties are solely between you and the relevant third party. To the extent permitted by law, we are not responsible for third-party websites, content, products, services, or transactions, or for loss or harm arising from your interactions with them.

SERVICES MANAGEMENT

We may, but are not required to, take reasonable steps to operate, maintain, and protect the Services, including:

• Reviewing activity on the Services for potential violations of these Legal Terms or applicable law.

• Taking appropriate action in response to suspected unlawful conduct or violations, including referring matters to law enforcement where appropriate.

• Removing, restricting, or disabling access to content or features where reasonably necessary, including content that violates these Legal Terms or threatens the security, integrity, or operation of the Services.

• Limiting or removing files or content that place an unreasonable burden on our systems, to the extent technically feasible and permitted by law.

We will exercise these rights subject to applicable law and any other obligations stated in these Legal Terms.

PRIVACY POLICY

Please review our Privacy Policy for details about how we collect, use, and disclose personal information. It forms part of these Legal Terms. The Services may be hosted or processed in multiple regions, and your information may therefore be transferred to and processed in locations other than where you live. Where required by applicable law, we will rely on an appropriate legal basis and safeguards for such transfers. Please review the Privacy Policy for further information.

We do not knowingly collect personal information online from children under 13 without any parental consent required by law. If we learn that we have collected such information without required consent, we will take reasonable steps to delete it in accordance with applicable law. Our age requirements are described above.

TERM AND TERMINATION

These Legal Terms remain in effect while you access or use the Services. Where permitted by applicable law, we may suspend, restrict, or terminate your access to the Services or your account if we reasonably believe you have violated these Legal Terms or applicable law, if needed to protect the Services or others, or where we discontinue or materially change the Services. When practicable, we will provide notice; however, we may act without prior notice where immediate action is reasonably necessary or legally permitted. We may also remove or disable access to content associated with an account as part of such action, subject to applicable law and our Privacy Policy.

If your access or account is suspended or terminated for a violation, you must not create another account to evade that action. We may pursue any other remedies available under applicable law. You may stop using the Services at any time, and you may cancel a subscription in accordance with the “Subscriptions” section above.

MODIFICATIONS AND INTERRUPTIONS

We may update, change, or remove features or content from the Services from time to time. We do not promise that all information will always be current, and we may make changes to pricing as described in the applicable purchase or subscription terms. Where practicable, we will provide notice of material changes that significantly affect your use of the Services.

We aim to keep the Services available, but cannot guarantee uninterrupted or error-free access. Maintenance, technical issues, or circumstances beyond our control may cause delays, outages, or other interruptions. We may modify, suspend, or discontinue all or part of the Services when reasonably necessary, subject to applicable law and any obligations applicable to paid subscriptions.

To the extent permitted by law, we are not responsible for loss or inconvenience caused by an interruption or unavailability of the Services. Nothing in this section excludes or limits liability that cannot lawfully be excluded, or overrides any specific commitments we make under these Legal Terms or at purchase.

GOVERNING LAW

These Legal Terms and your use of the Services are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. This provision does not limit any consumer protections that cannot be waived under the laws applicable to you.

DISPUTE RESOLUTION

Informal resolution

Before starting arbitration, you and InTuto4u LLC agree to try to resolve any dispute relating to these Legal Terms or the Services informally for 30 days. The process begins when one party sends the other written notice describing the dispute and the resolution sought. This requirement does not prevent either party from seeking urgent temporary relief from a court where permitted by law.

Binding arbitration

If the dispute is not resolved informally, either party may submit it to final, binding arbitration on an individual basis, except for claims excluded below and to the extent arbitration is permitted by applicable law. Arbitration will be administered by the American Arbitration Association (AAA) under the applicable consumer arbitration rules in effect when the claim is filed. The arbitration may take place remotely or, where an in-person hearing is required, in Delaware or another location required by applicable law. Fees and costs will be allocated under the applicable AAA rules and law. The arbitrator may award any individual relief available in court under applicable law and must provide a written decision.

ARBITRATION MEANS THAT, WHERE THIS AGREEMENT IS ENFORCEABLE, THE PARTIES RESOLVE COVERED CLAIMS BEFORE AN ARBITRATOR RATHER THAN A JUDGE OR JURY. Nothing in this section waives rights that cannot be waived by law.

Individual proceedings

To the extent permitted by applicable law, arbitration will proceed only on an individual basis. Claims may not be combined with another person’s claim or brought as a class, collective, or representative proceeding. This limitation does not apply where prohibited by law, and any portion found unenforceable will be severed to the extent permitted.

Claims that may be brought in court

Either party may bring an individual claim in small-claims court if it qualifies, or seek temporary or injunctive relief from a court to protect intellectual property, privacy, or other rights while arbitration is pending. If arbitration is unavailable or a claim is not subject to arbitration, it may be brought in the state or federal courts located in Delaware, unless applicable law requires another venue. Each party consents to jurisdiction in the applicable court, subject to any non-waivable rights.

If any part of this dispute-resolution section is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Legal Terms.

CORRECTIONS

Information on the Services may occasionally contain errors, inaccuracies, or omissions, including details about features, pricing, or availability. We may correct or update such information when appropriate. If an error affects a purchase or subscription, we will address it in accordance with the applicable purchase terms and applicable law.

DISCLAIMER

To the extent permitted by law, the Services are provided “as is” and “as available.” Your use of the Services is at your own discretion and risk. We disclaim warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not permitted by law.

We do not warrant that the Services will be accurate, complete, uninterrupted, secure, or free of errors or harmful components. We are not responsible for third-party content, websites, products, or services, as described in the “Third-Party Websites and Content” section. Nothing in this disclaimer excludes or limits any warranty or liability that cannot be excluded or limited under applicable law.

LIMITATIONS OF LIABILITY

To the fullest extent permitted by applicable law, InTuto4u LLC and its directors, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. This includes loss of profits, revenue, data, goodwill, or other intangible losses arising from your use of, or inability to use, the Services, even if we were advised that such damages were possible.

To the fullest extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to the Services or these Legal Terms will not exceed the amount you paid to us for the Service giving rise to the claim during the 12 months before the event that first gave rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations of liability. Nothing in this section limits any rights or remedies that cannot be limited or waived under applicable law, or excludes liability that cannot legally be excluded. If those laws apply to you, some of the limitations above may not apply, and you may have additional rights.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless InTuto4u LLC and its officers, employees, and agents from third-party claims, losses, and reasonable legal expenses arising directly from:

• Your unlawful use of the Services;

• Your material breach of these Legal Terms; or

• Your infringement of another person’s intellectual property rights through User Content you submit.

This obligation does not apply to the extent a claim results from our own acts or omissions. It does not require you to indemnify us where prohibited by applicable law.

We will give you reasonably prompt notice of a claim for which indemnification is sought, provided that a delay will not relieve you of your obligations except to the extent you are materially prejudiced. We may control the defense and settlement of the claim, but may not agree to a settlement that imposes liability or obligations on you without your prior written consent, which will not be unreasonably withheld. You agree to provide reasonable cooperation in the defense of the claim.

USER DATA

We may retain and process information you submit or generate through your use of the Services as needed to operate, secure, and improve them, in accordance with our Privacy Policy and applicable law. We may also maintain backups as part of routine operations, but cannot guarantee that data will never be lost or corrupted. You are responsible for keeping copies of any information you need outside the Services. Nothing in this section limits rights or remedies that cannot be limited under applicable law, or overrides our obligations under the Privacy Policy.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

When you visit the Services, send us email, submit an online form, or complete a transaction electronically, you are communicating with us electronically. You agree that we may send notices and other communications electronically, including by email or through the Services. Where permitted by applicable law, these electronic communications satisfy legal requirements that communications be in writing.

Where permitted by applicable law, you agree to use electronic records, contracts, orders, and signatures for transactions conducted through the Services. You may need access to a device and software capable of receiving and retaining electronic records. This section does not waive any rights or requirements that cannot be waived under applicable law, including any right to receive a paper record or withdraw consent to electronic delivery where such rights apply.

CALIFORNIA USERS AND RESIDENTS

If you are a California resident and a complaint you raised with us has not been resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Write to 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or call (800) 952-5210 or (916) 445-1254.

MISCELLANEOUS

These Legal Terms, together with any policies or rules expressly incorporated into them, form the agreement between you and InTuto4u LLC concerning the Services. If we do not enforce a provision, that does not waive our right to enforce it later. If any part of these Legal Terms is found unlawful or unenforceable, it will be severed to the extent necessary, and the remaining provisions will continue in effect, subject to applicable law.

We may assign our rights or obligations under these Legal Terms as permitted by law. We are not responsible for delay or failure to perform caused by circumstances beyond our reasonable control. These Legal Terms do not create a partnership, joint venture, employment, or agency relationship between you and us. They will be interpreted fairly and not automatically against either party because that party drafted them. Electronic acceptance and records may be used to form and document this agreement, subject to applicable law and any non-waivable rights.