Refunds, renewals, and cancellations.

Paid plans are subscription services billed monthly in U.S. dollars through Stripe. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.

You can cancel from the Account page when signed in, or by emailing billing@multilo.com. Cancellations take effect at the end of the current paid period unless we confirm otherwise in writing. After cancellation, paid access remains available until the current billing period ends.

• First paid subscription charges may be refunded within 14 days of purchase when the account has not used a substantial portion of the monthly AI quota.
• Duplicate charges, accidental multiple subscriptions, or billing errors are eligible for refund after review.
• If a technical issue prevents access and we cannot resolve it within a reasonable time, we may issue a prorated or full refund.
• Renewal charges are generally non-refundable after the renewal date, except where required by law or approved by support.

Fees are generally non-refundable for completed billing periods, heavy usage of plan limits, violations of the Terms, account suspension for misuse, or dissatisfaction with AI output after meaningful usage of the service.

Email billing support with:

• The email address on the account.
• The charge date and amount.
• The reason for the refund request.
• Any Stripe receipt, invoice, or subscription reference.

Send requests to billing@multilo.com. Approved refunds are returned to the original payment method. Stripe and the card network may take several business days to post the refund.

Upgrades and downgrades may change limits and renewal amounts. Stripe may apply prorations when plan changes occur mid-cycle. The Account page and Stripe receipts show the active subscription state.